MIVRA · Effective: 19 September 2026 · Revision 1
Support
A short path through common access and security questions.
I cannot sign in
Use one of the single-use account recovery codes you saved during registration. A used code is replaced.
Old messages cannot be read
Account recovery codes do not decrypt messages. Check Matrix encryption recovery under Security and Recovery.
I need to report an account
Use Report from the profile or message options. Never share a password, access token, or recovery key.
Contact support
Email bilgi@keylab.eu for app and service support or privacy requests. Postal address: KEYLAB OÜ, Männimäe, Pudisoo Küla 74626, Harju maakond/Estonia. Never send a password, access token, private key, or recovery key.